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Murphy’s First Law of Bad Data – If You Make A Small Change Without Involving...
I have not used my personal encounter with bad data management for over a year but a couple of weeks ago I was compelled to revive it. Why you ask? Well, a complete stranger started to receive one of...
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Can Service Providers Create the Endless Customer Journey?
Create Endless Loyal Journey with Your Customers Throughout our lives we have many experiences, some good, some bad, some unexpected. Sometimes the unexpected experience is the one that can be the...
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Illusion Series – Episode IV: We are sooo sorry….again
So I sit in my hotel room in Shanghai a few weeks ago and guess what, my iPhone® dies. It became a brick, relegated to become a paper weight. Well, after using our family’s floater phone (yes, there is...
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Illusion Series – Episode V: Yes, I See What You are Saying
We all have heard about Tesla’s real-time condition monitoring on key vehicle systems. This allows Tesla to provide automatic software updates remotely as well as detect, suggest and schedule service...
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One Ring to Rule Them All
I recently spent some time in Russia talking with a number of major Communications Service Providers (CSPs). I explained the concept of master data to both IT teams and people from the Business. I...
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The BICS Team Demonstrates Empowering “Customer-Centricity” with Hadoop and...
Headquartered in Brussels, Belgacom International Carrier Services, or BICS, delivers best-in-class wholesale telecommunications solutions around the world. Danielle Kana, Data Integration Architect...
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What’s the Cost of a Data Breach in Telecoms?
What’s the Cost of a Data Breach in Telecoms? Now that the European Union has passed the General Data Protection Regulation (GDPR) many Communications Service Providers (CSPs) are taking steps to...
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5 Uses for Master Data in Telecoms
Master data has many uses but the obvious area for most businesses to consider master data is for the customer but there are others. Perhaps the customer is the primary focus because it is an area...
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Digital Transformation – What does it mean to CSPs?
Digital Transformation has been one of the current buzzwords in many industries for some time but what does it actually mean and what are the implications? Digital could be considered to be anything...
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Fraud – Could Data be the Magic Weapon for CSPs?
Fraud – Could Data be the Magic Weapon for CSPs? Fraud has been a big challenge for Communications Service Providers (CSPs) and probably always will be. According to the Communications Fraud Control...
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Time for a Broadbandectomy?
Time for a Broadbandectomy? One day. That’s all I want from my broadband provider. One day of continuous, uninterrupted broadband service with a consistent speed. Is that too much to ask? I know...
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Transformation Toolkit – Essential Data Management Kit
Transformation Toolkit – Essential Data Management Kit Transformation is one of those buzzwords of the moment usually preceded by Digital, BSS or OSS. It’s at this point that many people start to...
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Murphy’s First Law of Bad Data – If You Make A Small Change Without Involving...
I have not used my personal encounter with bad data management for over a year but a couple of weeks ago I was compelled to revive it. Why you ask? Well, a complete stranger started to receive one of...
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